Membership terms

Renewal and cancellation

Membership renews automatically

At the end of each term. We email you before it does, with the amount and the date, so the charge is never the first you hear of it.

Cancelling takes two clicks

From the billing page in the member area. No phone call, no retention script, no form explaining why. If you turn off renewal, the membership runs to the end of the term you already paid for.

Your first term is prorated

Joining part-way through the membership year means paying for the months remaining, not a full year.

Refunds — not yet set

The board has not adopted a refund policy. Until it does, refund requests are handled case by case, and every one requires approval by someone other than the person who raised it.

Good standing

Benefits — the directory listing, negotiated vendor programs, member pricing, voting where your class carries it — depend on the membership being in good standing. That is a derived state, not a judgement, and it has specific inputs:

• The membership is active
• Dues are current
• No compliance matter is open
• Required acknowledgements are signed
• The class eligibility criteria are still met

When a membership is not in good standing, the member area names the specific reason. You should never have to call to find out which one it is.

Suspension and termination

A membership can be suspended for unpaid dues after the grace period, or while a compliance matter is open. Suspension pauses benefits; it does not erase the membership or its history, and membership verification reflects the current status rather than a cached one.

We tell you when it happens, why, and how to contest it — and that notice is one you cannot unsubscribe from, deliberately.

Termination is a board decision. A terminated membership does not reactivate automatically if a payment later arrives; rejoining creates a new membership, and your original member number stays with the old record so the history remains intact.

What members agree not to do

The association's members compete with one another, and the most important thing you are agreeing to is not to use association channels to coordinate with them. Concretely: no discussion of current or future rates, customer-specific pricing, bids, margins, costs, capacity commitments, market or customer allocation, driver pay, or fuel surcharges.

This is not boilerplate — it is the reason several features other associations offer do not exist here. See our antitrust policy for what we will not host and how those limits are enforced.

Vendor programs

Participation in any vendor program is voluntary and non-exclusive. You are never required to use a particular supplier, and declining a program has no effect on your membership.

Where the association receives a rebate, commission or sponsorship from a vendor whose offer we publish, the offer page says so next to the offer. A program you are enrolled in is between you and the vendor; the terms of their service are theirs, not ours.

Changes to these terms

Terms are versioned. When a version changes materially, you are asked to accept the new one, and the acceptance is recorded with the version you agreed to. We do not silently swap the wording under an acceptance you already gave.

Dues can change for future terms. They never change for a term you have already paid for — a plan version is fixed once a membership references it.